Term and conditions

TERMS OF SALE / ABOUT COMPANY

COOKIES POLICY

Every purchase on the website, www.bepositive.it, is governed by the following general terms and conditions of contract. Gruppo Sinergia Srl - with registered office in Viale Artigianato 32 37064 Povegliano Veronese (VR) - reserve the right to amend terms and conditions.

Any new conditions will become effective from publishing on this website. Please then read carefully our terms and conditions of sale, each time you wish to make a purchase on www.bepositive.it.

PLACING AND ACCEPTING ROLES

The service can be used just by adults. Gruppo Sinergia is bound to process and fulfil orders only after a confirmation email is received by the consumer about the order being successfully completed, after the payment is authorized and if products are available (at least a part of them). We recommend you to print out the confirmation email and keep it. If you don’t receive any confirmation email, contact us filling in the form on our Customer Service section.

None of the information contained on the website, www.bepositive.it, can be considered as an offer but rather as an invitation to offer.

DELIVERY AND PAYMENT METHODS

Buyers can choose among payment and delivery methods proposed on the website www.bepositive.it: no other payment or shipping methods than the proposed ones are accepted.

DELIVERY TERMS

The delivery terms listed in the delivery options indicate the usual period of time required to deliver the products.

Gruppo Sinergia Srl undertakes endeavouring to ensure you receive the products within this time frame, but cannot be held liable for any delays or damages that may occur during transportation.

WITHDRAWAL RIGHT

Pursuant to New Consumer Instruction (directive 2011/83/EU and decree 21/02/2014 n. 21) withdrawal right is guaranteed, without penalty and without giving any justification, within fourteen (14) days from the day the product is delivered. To exercise your withdrawal right, you must give notice to us of your intention, by sending an email to shop@bepositive.it, within the time frame set out above. You will then receive instructions on how to proceed with a return.

PRODUCT RETURN

Within the same time frame of fourteen (14) days, you must return the products in full, with the guarantee seal,  ensuring no signs of use and in their original packaging (any labels don’t have to be removed), with the related shipping documents. Return shipping can be done through our courier and therefore under our responsibility, you will be charged a contribution, by deducting the amount from the refund of the returned merchandise. As soon as we receive the products in the  above mentioned conditions, we will refund the amount of the returned goods, by crediting the amount or refunding it to PayPal/credit card or by bank transfer, according to the payment method you used to confirm the order, deducting any shipping expenses to return the products.

Withdrawal right cannot be applied to made-to-measure or customized products.

The removal of the guarantee seal constitutes an alteration to the integrity of the product. The fundamental condition for exercising the withdrawal right is that the guarantee seal stays on the product. Products returned without the guarantee seal will not be refunded.

GUARANTEE

Gruppo Sinergia Srl guarantee that products are sold free from any faults and defects.. If you find a fault in products, please report it within 14 days from the delivery by the courier, by sending an email to shop@bepositive.it. This guarantee covers all defects from the date the product is launched on the market and it lasts 2 (two) years (considering the purchase date). All sold products comply with applicable Italian and European Union standards. Should you require any assistance, you can contact our Customer Service department by sending an email to shop@bepositive.it.

ONLINE PAYMENTS

We would like to inform you that for security purposes, payments by credit card/Paypal are carried out via a virtual POS managed directly by the credit institution. We do not have any access to your credit card data. www.bepositive.it uses a special system to check and verify all transactions that take place through the website, known as Secure Sockets Layer (SSL) to allow for the encryption of any potentially sensitive information.

JURISDICTION AND APPLICABLE LAW

All orders accepted by Gruppo Sinergia Srl are understood to be contracted in Italy and are exclusively subject to Italian Laws.