1.1 Payment for the goods/services purchased online will take place according to the methods chosen by the Buyer, among those expressly permitted by the Seller and duly specified in the section of the Website www.bepositive.it . The use of the aforementioned payment methods does not involve any additional burden for the Purchaser , except for any costs borne by the Seller , duly proven and communicated to the Purchaser .

1.2 Any reimbursement to the Buyer will be credited by one of the methods proposed by the Seller and chosen by the Buyer , and, in the event of its withdrawal, within a maximum of 14 days. (fourteen days) from when the Seller has received formal communication of the withdrawal. However, the Seller may postpone the refund until receipt of the goods, or, in any case, until the Purchaser has provided adequate proof of having sent it back.

1.3 All communications relating to payments are made on a special encrypted line, which guarantees the storage of such information with a high level of security and in compliance with current legislation on the protection of personal data.

2. TERMS AND CONDITIONS OF DELIVERY

2.1 The Seller shall deliver the goods ordered, without unjustified delay, at the latest, within 14 days. (fourteen days) from the date of conclusion of the Contract , with the methods indicated on the website , or, alternatively, chosen by the Purchaser .

2.2 If the Seller is unable to carry out the shipment within the term referred to in the previous paragraph, he will promptly notify the Purchaser by e-mail, or by telephone, to the contact details provided during online registration and forwarding of the order from ' Buyer.

3 TERMS AND METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL WITHIN THE EU

3.1 The Purchaser has the right to withdraw from the Contract , without penalty and without specifying the reason, within 30 calendar days (thirty days), starting from the day on which the Purchaser has acquired physical possession of the goods.

3.2 The right of withdrawal is exercised by communicating to the Seller by registered letter with return receipt, to the address

Viale Artigianato, 32, 37064 Povegliano Veronese (VR) - ITALY

, or ordinary mail to the address shop@bepositive.it, finally, by Post Certified Electronics (PEC) to the following e-mail address febos@pec.it

, or by accessing the account section directly on the site: within your account, in the "orders" section you will find the possibility to request a return.

3.3 The return of the goods by the Purchaser must take place without delay and, in any case, within 30 days. (thirty days) from the date of sending the notice of withdrawal to the Seller . The adoption of every possible caution in proceeding with the shipment is required, using the original wrappers and packaging of the goods, or in any case equivalent, which preserve its integrity and adequately protect it during transport. The return of the goods following the exercise of the right of withdrawal must be made to the following address: Viale Artigianato, 32 37064 Povegliano Veronese (VR) - ITALY
The return is the responsibility of the consumer

3.4 The Seller will reimburse the price of the goods for which the change of mind has been exercised within 14 days. (fourteen days) from receipt of the notice of withdrawal by the Purchaser . Generally, the Seller will use the same means of payment chosen by the Buyer for the initial transaction, unless the Buyer has specified otherwise; in this case , any additional cost deriving from the different means of payment chosen will be the sole responsibility of the Purchaser . The Seller will be entitled to withhold the refund until receipt of the goods, or until the Buyer has provided proof of having returned it.

3.5 If the returned goods are damaged, or show signs of wear associated with use that is not strictly necessary, the Seller will withhold from the refund an amount corresponding to the decrease in the relative value. Therefore, in the event that the returned goods are damaged (merely by way of example due to the presence of abrasions, scratches, or other deformations, etc.), or not complete with each element or accessory (including labels, tags, etc. ) , not accompanied by attached instructions/notes/manuals, original (or, in any case, adequate) packaging and/or packaging, or by the relative guarantee certificates (where present), the Purchaser will be liable for the decrease in the value of the asset, with the right to reimbursement for an amount equal to the residual value of the asset itself.

3.6 Once the communication with which the Purchaser expresses his will to exercise the right of withdrawal has been received from the Seller, all obligations connected to the Contract will cease , without prejudice to the provisions of this Article.

4 TERMS AND METHODS FOR EXERCISING THE RIGHT OF WITHDRAWAL OUTSIDE THE EU

3.1 The Purchaser has the right to withdraw from the Contract , without penalty and without specifying the reason, within 30 calendar days (thirty days), starting from the day on which the Purchaser has acquired physical possession of the goods.

3.2 The right of withdrawal is exercised by communicating to the Seller by registered letter with return receipt, to the address

Viale Artigianato, 32, 37064 Povegliano Veronese (VR) - ITALY

, or ordinary mail to the address shop@bepositive.it, finally, by Post Certified Electronics (PEC) to the following e-mail address febos@pec.it

3.3 The return of the goods by the Purchaser must take place without delay and, in any case, within 30 days. (thirty days) from the date of sending the notice of withdrawal to the Seller . The adoption of every possible caution in proceeding with the shipment is required, using the original wrappers and packaging of the goods, or in any case equivalent, which preserve its integrity and adequately protect it during transport. The return of the goods following the exercise of the right of withdrawal must be made to the following address: Viale Artigianato, 32 37064 Povegliano Veronese (VR) - ITALY
The return is the responsibility of the consumer.

3.4 The Seller will reimburse the price of the goods for which the change of mind has been exercised within 14 days. (fourteen days) from receipt of the notice of withdrawal by the Purchaser . Generally, the Seller will use the same means of payment chosen by the Buyer for the initial transaction, unless the Buyer has specified otherwise; in this case , any additional cost deriving from the different means of payment chosen will be the sole responsibility of the Purchaser . The Seller will be entitled to withhold the refund until receipt of the goods, or until the Buyer has provided proof of having returned it.

3.5 If the returned goods are damaged, or show signs of wear associated with use that is not strictly necessary, the Seller will withhold from the refund an amount corresponding to the decrease in the relative value. Therefore, in the event that the returned goods are damaged (merely by way of example due to the presence of abrasions, scratches, or other deformations, etc.), or not complete with each element or accessory (including labels, tags, etc. ) , not accompanied by attached instructions/notes/manuals, original (or, in any case, adequate) packaging and/or packaging, or by the relative guarantee certificates (where present), the Purchaser will be liable for the decrease in the value of the asset, with the right to reimbursement for an amount equal to the residual value of the asset itself.

3.6 Once the communication with which the Purchaser expresses his will to exercise the right of withdrawal has been received from the Seller, all obligations connected to the Contract will cease , without prejudice to the provisions of this Article.

3.7 With reference to returns outside the European community, the cost is €30 (which will be withheld from the refund) if the return will be paid for by febos srl

3.8 If the return is paid by the buyer, no surcharge will be applied